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  2. If you write about a problem on our site, have you written detailed information on how to reproduce the problem (step by step) and about what is happening on the screen at each step?
  3. Have you noted any error messages that appear on screen, if any?
  4. Have you included all the information possible so that our technical support staff will fully understand your problem?
  5. Warning: Please do not send your credit card number in this form.
  6. Note: Since we update our stats every day, please understand that it is not always possible to be 100% accurate. There might be some discrepancy in the stats from time to time. Those errors are adjusted within a few days. Corrections are made regularly. Please wait at least 5 days before sending a message regarding a discrepancy in the stats. Thank you for understanding.

Best ways to reach us:

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  2. By writing an email to

  3. By filling out the following form:

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    I am the pool administrator



Josée Binet - Customer service

Josée Binet
Customer service

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